Return and Refund Policy

 Our Return and Refund Policy was last updated November 27, 2023.

Thank you for shopping at Curious Kettle Vinyl Designs and Gift Shop.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the Website.

Return Policy

Our customers continue to be our top priority. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. A 10-day period is required for a cash refund on check purchases. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.

Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.

Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used. A customer signature may also be required for receipted returns. To learn about how we use and handle your information, please see our Privacy Notice.

To make your returns quicker and easier please keep your receipt.

5.1 We offer a 30-day money back guarantee, please refer to Returns and refunds. Some products are excluded from the Guarantee and are clearly marked by a † next to the product name. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and refunds section.

5.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts (Information, Cancellation & Additional Charges Regulations (see the Returns and refunds page for further details

5.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Legal Disclaimer

Product packaging and material may contain more and/or different information from the website, including the product description, country of origin, nutrition, ingredient, allergen and other information. Always read labels, warnings, and directions and other information provided with the product before using or consuming a product. For additional information about a product, please contact the manufacturer. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By visiting this page on our website: Curious Kettle (mycuriouskettle.com)
• By sending us an email: support@mycuriouskettle.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the return address on the shipping label you received on the package. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: Curious Kettle (mycuriouskettle.com)
• By sending us an email: support@mycuriouskettle.com

Shipping Policy

Our Shipping Policy was last updated on November 27, 2023.

Thank you for visiting and shopping at Curious Kettle Vinyl Designs and Gift Shop. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Shipping method: FedEx Standard

Shipment cost: $12.95 USD

Estimated delivery time: 3-5 business days

Shipping method: FedEx Two Days

Shipment cost: $19.95 USD

Estimated delivery time: 2 business days

Overnight delivery is not available. Shipping is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Curious Kettle ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Curious Kettle is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Curious Kettle is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website: Curious Kettle (mycuriouskettle.com)

By sending us an email: support@mycuriouskettle.com